After an intensive review of more than 2,300 nominations from 51 nations, the Stevie Awards provided Unitrends with a Gold Stevie® Award for Customer Service Department of the Year, Computer Hardware and a Silver Stevie® Award for Customer Service Department of the Year, Computer Software (100 or More Employees) for 2021.
The Stevie Awards for Sales and Customer Service recognize leaders in customer service, contact centers, business development and sales. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
Unitrends has been honored by the Stevies for the past seven years, showcasing the company’s long-standing commitment to its customers. Feedback from the judges included positive comments around Unitrends’ first response time and service level agreement compliance, with one judge stating that Unitrends has a “significant focus on delighting the customer.”
“Unitrends has remained a leader in data protection for over thirty years by truly listening to its customers, and our customer service team is key to helping us better understand their needs,” said Joe Noonan, General Manager of Unitrends. “This recent recognition from the Stevie Awards shows the dedication and skill of our team, and we’re proud of their accomplishments.”
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at https://stevieawards.com/sales/2021-stevie®-award-winners.